PUMPKIN TOURS LTD
TERMS AND CONDITIONS
This is the user agreement which governs your use of this website or, if relevant, one of our other distribution channels and the purchase by you of the services and products we provide. Not all of the products or services we provide are supplied by us, therefore the contract for the product and/or service will be between you and that third party.
1. Please take time to read these terms and conditions it is important for both of us that you understand our contractual relationship.
2. Pumpkin Tours Ltd is a tour operator and does not directly own or control any hotel, venue, restaurant or other establishment. The contract for the product you have chosen is between Pumpkin Tours Ltd and you in so far as we are able to control or own the various elements of the package. In other circumstances the contract is between you and and the supplier eg Airline, Hotel, venue. In most cases this will mean that there are additional terms and conditions governing the contract as each supplier will have terms and conditions relating to that product. Please make sure that you have read these terms and conditions before completing your transaction with us. You can easily request them from our Customer Services by using one of the methods detailed at the end of these terms. Where we act as agent this will mean that we have no contractual liability to you in respect of that product. However, we may still be liable to you if we have been negligent, we have misrepresented important information or have been in breach of any other relevant law. On the other hand, for some products, we act as principal. This means that the contract for the product is between you and us.
3. Because the contract for the product is between you and the supplier any queries or concerns relating to the product should be addressed to them. You will see the name and address, plus contact details, for most suppliers at the bottom of the more info section for each product and for all suppliers in any confirmatory e-mail we send you. We will of course assist you with this if you wish - please contact Customer Services.
5. Where your contract is not with Pumpkin tours but with a third party supplier we may pass your credit card (or details of any other payment method allowed) and any other essential booking details to that third party. The placing of an order for any goods and services by you will constitute consent to us passing on such details.
6. You undertake to us that the details you give to us are correct in particular that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the product or service.
7. If there are any changes to the details supplied to us by you it is your responsibility to inform us by contacting our Customer Services as soon as possible. If you do not tell us about important changes we will not be held liable for any issues arising. It is essential that you supply the correct names and address for all travelling customers. If you make a mistake and you are booked on a flight you may be refused passage and we are not able to make alterations. This is the airlines decision and not ours.
8. We won't send you e-mails which you do not need or want.
9. Our website will not stop you from making impossible bookings such as two flights to the same place at the same time or a flight to one place and theatre tickets to another at the same time. If you make that kind of booking we won't give you a refund.
10. We will do our best to correct errors and omissions as quickly as practicable after being notified of them. However because of the sophisticated technology that is required there may be times when obvious errors occur. For example, very occasionally, this may result in a price, product or service or other detail displayed or presented being incorrect. In this case we reserve the right to cancel that contract, but this of course will be without any liability to you. We suggest that you contact us before making any overseas booking.
11. Pumpkin Tours Ltd does not make any warranty that the website is free from infection by viruses or anything else that has contaminating or destructive properties.
12. Credit card companies charge us a fee when you pay with their cards and therefore a credit card fee is applied to some travel bookings made with Visa, MasterCard or American Express credit cards. Currently, credit card fees are charged on flights, flight and hotel packages and hotel bookings. Paypal fees are set out on their website.
Specific Terms - Please note these terms only relate to the purchase of the specific products to which they relate. Please note if there is a conflict or ambiguity between these Special Terms and the General Terms the Special Terms shall prevail:
Click below for Terms and Conditions relating to:
A. Data Protection and Privacy & B. Flights.
A. Data Protection and Privacy Policy Statement
1. General Introduction
Pumpkin Tours keeps the information about you that you entrust to us confidential and secure ("Customer Information"). The information we collect may include your personal information, in other words information capable of identifying you as a particular individual, such as your name, phone number, email address, shopping preferences, credit card information ("Personal Information"). We therefore make it our highest priority to ensure that we look after your Customer Information and use it responsibly. By visiting our website, or by providing your Customer Information to us or our third party service providers over the telephone, by email or other communication method ("Distribution Channels"), you accept and consent to the collection, storage and processing of your Customer Information as described in this Privacy Policy.
2. Who Controls your Customer Information?
Customer Information collected by us, is controlled by us.
Customer Information is stored on a central database and held on our own server.
3. What Personal Information do we collect and how?
Pumpkin Tours collects Customer Information supplied by you and uses it to provide you with a dynamic, personalised and secure service to offer you a truly rewarding online experience. Although in certain instances, we will require you to provide us with your Personal Information, for example, to enable you to set up an account with us or purchase products or services (and we will make it clear to you at the time what we need from you), you can visit many pages on our website without the need to supply any Personal Information.
We may collect Personal Information about you:
* when you register an account.
* when you purchase products and/or services
* when you participate in competitions, questionnaires and surveys
* when you contact us or our customer services personnel
* via implicit data capture measures when you visit the website, such as studying which pages you read the most and through the use of cookies.
* when you provide certain content, for example testimonials and customer reviews
* from third party sources, for example credit checking agencies
Contacting us
When you contact us by email, phone or post, for example dealing with our customer service personnel, you provide us with your Personal Information for example, name, email address etc. we may record the details.
Implicit data capture
In addition to the information which you may volunteer to us, certain Customer Information is automatically collected when you visit the website via tracking technologies employed by us from time to time such as cookies, flash cookies, web bugs, javascript. These collect Customer Information including technical information from your computer whenever you visit the website such as your Internet protocol (IP) address, your operating system and platform, browser type and version and referrer website as well as providing us with information about your shopping preferences, viewed/searched-for products and on site activity. The information collected by cookies and other tracking methods placed by us is anonymous and does not contain your Personal Information but will simply identify you as a specific number by reference to your hard drive. If you are a wireless user and gain Internet access via a mobile phone you should contact your wireless provider to find out if they collect Personal Information about you.
Cookies
Our websites uses cookies (small text files containing a unique identification number). There are three types of cookies:
Session cookies
These are used to maintain something called session state. If you consider your journey through the website as a conversation with us, this cookie reminds the site where we are in that conversation (for instance, if at some point in the conversation you asked us to add a hotel to your basket, next time you click on the basket it will still be there). Session cookies are required for the website to function but are not used in any way to identify you personally.
Permanent cookies
When you visit our website, we will assign a permanent cookie on the hard drive of your computer. You can view these by looking in the cookies directory of your browser installation. As the name implies, permanent cookies last for a long time and each time you visit our website you send us a copy of them allowing us to identify you from visit to visit. For instance, if you were looking at Grand Prix trips in Hungary last time you were on the website and the next time you visit us we have a great hotel deal, this cookie enables us to recognise you, so that we can show you that deal. The aim is to enhance your experience whilst on the website and make sure you donât miss out on great offers. Cookies do not contain any Personal Information for example, your name, address, email address, or telephone number, but simply a unique identification number that identifies your computer to us.
Opting out
Although you cannot block "session" cookies as they are required for our website to function correctly you can configure your Internet browser so that it can reject both "permanent" and "third party" cookies. How you do this will depend upon the Internet browser you use (for example, Internet Explorer 5, Netscape 4 or Opera etc). Please refer to the relevant Internet browser manufacturer's website where you should be able to receive all the information you need.
Information from other sources
We may receive information about you from other sources, for example from credit reference agencies to guard against fraud or address, delivery information from third parties engaged for record correction purposes etc.
4. How do we use your Customer Information?
Pumpkin Tours Ltd will use your Customer Information for a number of different purposes including:
* For registering Your Account
* For fulfilling orders
* For responding to your queries
* For improving your onsite experience and providing you with information about products and services, special offers and promotions.
* For internal operations and analysis
Registration
We will use the information that you provide to us when you register or email as a member on the website to set up and maintain Your Account. We will send you a confirmation email notifying you that Your Account has been set up. We may also obtain information about you from other sources and add this to Your Account profile for example, updated delivery details from couriers. Fulfilling orders
When you place an order for products or services via the website or other Distribution Channels, we will use your purchase information to process the requested transaction, fulfil your order and provide you with the products and services you expect.
Responding to communications
We may use your Customer Information to respond to your queries for example, about an order or problems logging on, navigating the website or accessing Your Account. In order to address your query, you may be contacted by email, over the telephone, or other communication method by a member of one of our customer services teams. We may also use your contact details to send you follow up information about a booking (for example, regarding changes to booked travel or unavoidable travel disruptions affecting your journey in order to help you make alternative travel arrangements). We may contact you via email, phone or other communication channel to respond to suggestions you may send to us (for example about our website, products and services) and to assess and announce the results of surveys, competitions and other contests you may have participated in. For quality assurance and training reasons we record most of our telephone calls with our customers.
Improving your shopping experience
We use the information gathered from your permanent cookie file (see Cookies above) in conjunction with other Customer Information provided by you, so that we can create a more effective website by assessing content and traffic flows on the site. We use this information to provide you with a more personalised experience on the website, help you to navigate the site effortlessly and to display particular products and services that we believe may be of interest to you.
When you register Your Account or place an order via our website or other Distribution Channel, we may use your Customer Information to contact you with details of special offers, promotions and other information and to send you our newsletters where we think these will be of interest. You can change your preferences and unsubscribe for such communications at any time by visiting Your Account section of the website or by using the unsubscribe link at the bottom of emails you receive from us.
Internal administration and fraud prevention
We may also use your Customer Information for internal administration, analysis and quality assurance purposes, including fraud prevention.
We use your Customer Information to help us guard against fraud. When you make a booking or purchase products or services offered on our website, we will automatically pass certain Customer Information which you provide to us (for example, your name, credit card, billing address details) to third party credit reference agencies, payment processors or other third parties for the specific purpose of verifying that information. If your Customer Information cannot be satisfactorily verified (for example, your stated billing address does not match your credit card details), we will contact you to notify you that your purchase request has not been confirmed and to request corrected details, if they can be provided, before we can process your order.
5. Who do we share your information with and why?
We are happy to say that we are not in the business of selling or renting your Customer Information to third parties. Pumpkin Tours does however share your Customer Information with its group companies or carefully selected third party partners and providers as necessary for business administration, customer delivery, marketing and operational, analytical or other purposes as set out below. Except with your expressly given consent, we will only share your Customer Information as described in this Privacy Policy.
Compliance with laws and regulations
We may disclose your Personal Information to third parties, such as official bodies and our professional advisers, as far as we believe necessary (i) to comply with relevant laws, orders or regulations, (ii) to enforce our customer terms and conditions of use or other contractual agreements and (iii) to protect the property and other rights of Pumpkin Tours Ltd, its group companies, customers and others (for example, in any way relating to protection against fraudulent activities.
Transfers outside the UK
For any of the above purposes, we may need to send your information internationally including to countries outside the European Economic Area (EEA). Some of these jurisdictions offer differing levels of protection in respect of personal information and may, in certain instances, be less protective than UK data protection requirements. We will however take steps to ensure that your Personal Information is transferred, stored and processed in accordance with appropriate security standards and in accordance with the terms of this Privacy Policy and applicable data protection laws.
B. Flights
Any booking made or order placed by you, whether through the website or otherwise, shall be deemed an offer by you to purchase the relevant items subject to these booking conditions. Note that Pumpkin Tours Limited are selling the tickets as agents for the airlines, which means the contract for the flight product will be between you and the airline.
Please note that for each ticket there are additional terms which are specific to that fare. They may, for example, state that the ticket is non-cancellable or non - refundable, and have other information relating to itinerary and refunds. You must read the FLIGHT RULES for each ticket.
You are responsible for complying with any airline's terms in relation to check-in times, reconfirmation of flights or other matters. In relation to flight tickets, you are required to use all flight coupons in order of sequence. If this requirement is not met the airline may void the ticket.
A contract arises between you and the airline when we send you a confirmation e-mail or letter.
Fares
All fares are quoted exclusive of taxes, plus the tax amount and then a total. These are added together to form your final quotation. Fares are subject to change without prior notice and are only guaranteed when following confirmation of the contract.
Tickets
If it is not possible to get your flight tickets to you (eg because your travel date is imminent) we may insist that you have an "e-ticket" generated. This means that you will have to pick up your ticket at your point of departure.
Flight Reconfirmation
All onward , outward and return flights must be reconfirmed with the relevant airlines at least 72 hours prior to the commencement of that leg of the journey. Pumpkin Tours Limited accepts no responsibility for bookings cancelled due to non-compliance with rules set by that particular airline. Pumpkin Tours also take no responsibility for any flight rescheduling en route.
In the event of a schedule change it is not always necessary to have your tickets revalidated, however in the event that this is necessary we will inform you in due course and issue new tickets for you to use on your journey.
Passports/Visas/Health Requirements
It is incumbent upon you to ensure that you meet the passport, visa, health requirements of the countries you wish to visit and those that you transit (even if it is for a plane change). Many countries require that your passport should be valid for a period of (a minimum) six months from the date of arrival into that country. Pumpkin Tours Ltd do not accept any responsibility if you should be denied boarding or deported due to non-fulfilment of the above.
Insurance
We strongly urges you to carry appropriate travel insurance to cover you for cancellation, health, baggage etc.
Airline regulations/conditions of carriage
Please note that in all transactions Pumpkin Tours acts as agents of the airlines you have chosen to book on. Please read your ticket wallet for their conditions of carriage.
Cancellation / Amendments
If you need to change or cancel your travel plans, it is your responsibility to notify Pumpkin Tours of such a request. Please note that some tickets are non-refundable and/or do not allow changes.
Where changes/refunds are permitted by the airline, Pumpkin Tours applies an administration fee of £75 per person for any modifications, changes or cancellations to fares. This will be regardless of the price or face value of the fare. Please note this fee is also charged in cases of airport tax refunds, when the fare is non-refundable. Any booking fees or credit card charges are non-refundable.
In addition to our charges, most airlines also have a penalty or cancellation fee for any changes or cancellations to fares. Please ensure you read the FLIGHT RULES for the fare selected as cancellation and amendment charges imposed by the airline are notified in the flight rules. If you are holding a booking for which a ticket has been issued and you do not notify us of your desire to cancel, this will be treated as a "no show" and could result in you losing all that you paid.
If you want to cancel your journey it is important that you notify us with utmost urgency. This enables us to cancel your reservation with the airline. To notify us of your request for an amendment or cancellation, please contact our Customer Services Team by telephone or via email, using our online contact form, or through your purchase history. .
Those tickets, which are refundable or cancelled by us, will be processed and refunded back to the card used at time of booking. Please be advised that the cancellation process could take up to 16 weeks from receipt of the ticket. Some tickets may need to be submitted to the airline for the cancellation and/or refund to be authorized. In this event your refund request may take longer, but we will advise you in our acknowledgement of the expected turnaround period. Please note that most airlines do not refund on part used tickets. Tickets, which are returned more than 1 year from date of issue, are classified as expired tickets and must be submitted to the airline for their authority to refund.
Lost Tickets
If you lose your tickets, it may be possible to re-issue them for a fee. The amount payable will depend on the circumstances of the loss and how close to the travel date you discover it. However, not all tickets can be re-issued; which is another good reason for ensuring you have sufficient insurance cover. Tickets will be dispatched to you in accordance with your instructions and we accept no responsibility for their delivery. Lost tickets which cannot be re-issued are refunded at the sole discretion of the airline, these refunds can take up to one year to be authorized.
Liability
As Pumpkin Tours acts as agent this will mean that it will have no contractual liability to you in respect of the flight product. However, it may still be liable to you if it has been negligent, it has misrepresented important information or has been in breach of any other relevant law.
Unreasonable behaviour
If in the reasonable opinion of a person acting in authority you are not fit to travel, he or she may refuse to let you board the aircraft. Normally this happens if such person thinks you are likely to disturb or harm other passengers. In this case your contract with us will end immediately and we will no longer be responsible for you.
No Frills Flights
Note: the service we provide for you in respect of the purchase of standalone (ie not part of a package holiday) no frills flights (eg from BMI Baby etc) is a different service than the service we provide for the sale of other airline tickets. These special terms apply to that service:
1. In the sale of stand alone no frills flights (eg from BMI Baby etc) we will search the relevant no frills database, and then, if you choose to buy, will purchase the flight seats on your behalf directly from the airline. We will receive an itinerary/confirmation email from the no frills airline which we will forward directly to you by email.
2. If you have any query in respect of the flight, please contact our customer services who will approach the relevant airline on your behalf. We will, of course, use our best endeavours to ensure that all of your requests are complied with, however, if the no frills airline imposes any fee or charge on us to effect these changes, we reserve the right to pass on the charge to you.
3. You will be subject to the terms and conditions of the relevant no frills flights which will be deemed to be incorporated into this contract. They can be accessed from the relevant no frills website.
4. Please note that all prices quoted for a No Frills Airline Booking exclude the charges for any checked in Baggage Allowance and passenger check-in fees. These charges will be confirmed to you at the time of making your booking, and need to be paid directly to the Airline upon check in at the Airport.
5. Remember if you purchase the no frills flight through our dynamic packaging technology to create a holiday package, your holiday will be governed, not by these terms, but by our dynamically packaged holiday terms and conditions below.
PACKAGES
Please note, all of our Products are sold "subject to availability" what this means is that we do not confirm your order immediately (your first confirmation e-mail will just be an acknowledgment of order) but we will pass your details onto our suppliers who will check to see if the Holiday Product is available, if it is they will book it for you, if its not they will revert to you directly. Please see the 'More Info' text for each "subject to availability" Holiday Product for more details"
If it is not possible to get tickets for Holiday Products to you (eg because your travel date is imminent) we may insist that you have an "e-ticket" generated. This means that you will have to pick up your ticket at your point of departure. Don't worry, we will make sure you know exactly where to pick up your tickets.
Hotels
Please note: Photo identification of the person whose name is on the booking must be provided when checking in.
Hotel Cancellations / Amendments
In the event that you would like to cancel or amend your hotel booking, the hotel's cancellation policy will be available on your confirmation email or as stated at the time of booking.
If the cancellation policy is not displayed within your confirmation email and you wish to cancel your reservation, it is your responsibility to notify lastminute.com verbally or in writing at least 48 hours prior to the expected check in date.
An administration charge fee of £20 per booking for any modifications, changes or cancellations to your reservation. This will be regardless of the price of your reservation. Any booking fees or credit card charges are non-refundable.
In addition, most hotels may also have a penalty or cancellation fee for any changes or cancellations to reservations. This can be calculated from the date of amendment / cancellation to the date of arrival, alternatively one set fee. Customer Services will advise you if you decide to proceed with the changes.
If you wish to cancel your hotel room, please contact us through our purchase history contact forms. In the event of cancellation for whatever reason you shall be liable to pay an administration fee of £20. This could be in addition to any cancellation charge any hotel may impose.
Please be aware that the hotel room photos are only a depiction of the type of rooms on offer and may not represent the actual room described.
Unless otherwise stated, breakfast, lunch and dinner are not included.
 Star ratings may differ according to the country where the hotel is located. Please note that all ratings shown on the website are official ratings. Therefore Pumpkin Tours cannot be held responsible for any misconceptions relating to star ratings.
Whilst every effort has been made to ensure accuracy and availability, some errors might still occur. Once aware of such incidents we will make all reasonable effort to advise you within 48 business hours of the booking being made. We reserve the right to cancel the reservation and refund all monies paid, but this of course will be without any liability to you.
In the unlikely event of the supplier cancelling or amending your reservation after the booking has been made, we will make all reasonable effort to advise you as soon as possible. Should the supplier be unable to fulfil your hotel reservation, you will have the choice of accepting an offered alternative.
Eurostar
1. When you purchase a Eurostar journey please remember that, in addition to these terms, you will be subject to the terms and conditions of Eurostar. Please contact our Customer Services who will be able to provide those terms and conditions to you.
Car Parking
This is entirely your responsibility.
Travel Insurance
We recommend insurance. We can refer you to a good insurance scheme or you can purchase it elsewhere. Terms and conditions are set out in the insurance documents and are not between you and Pumpkin Tours.
Gifts & Experiences ("Gifts")
1. In most cases for the sale of Gadgets and Gizmoâs the returns policy is as follows:
(i) We will arrange a full refund of the full price you paid (including outward delivery charges) if you contact our Customer Services explaining that you wish to cancel the contract within 10 days of your receipt of the product. Please make sure that you inform us of the order number, product description, reason for return and whether you require a replacement or refund;
(ii) Paperwork will be sent out with your gift which will give you more information on how to effect a return, including where to send the product.
(iii) On the earlier of the receipt by the supplier or 30 days after notification of cancellation we will effect refund;
(iv) If you request a replacement product our Customer Services will attempt to arrange this for you but whether this option is available remains at our supplier's discretion;
(v) Remember to keep the product reasonably safe and to return them in a reasonably good condition. Please use recorded delivery in order to minimise the risk of the refunded item not being returned safely; and
(vi) If you do not send it back the supplier can arrange to have in picked up from your address, in this case you will be charged the cost of this pick up.
5. Please note that that this policy does not affect your statutory rights which you may have, including the Consumer Protection (Distance Selling) Regulations 2000. If you would like any further information please contact your local Trading Standards Office on (020) 7641 1111 or access their website at www.tradingstandards.gov.uk. Alternatively, please contact your local Citizens Advice Bureau on 020 7385 1322 or access their national website at www.nacab.org.uk
6. Our 10 day returns policy only applies to certain products. It will apply for most gifts, but will not apply to those gifts which, are bespoke (that is, they are made to order), can be copied and the seal has been broken (for example computer games, cds etc) or are perishable (for example chocolates, flowers etc). They will also not apply to those gifts which are likely to quickly deteriorate. In addition and for the avoidance of doubt our 10 day returns policy does not relate to Holiday Products (eg flights, holidays and hotels etc), restaurant bookings, entertainment tickets, auctions or experiences where you receive a voucher to take up an experience within a certain period of time
7. Please note that just because our 10 day no quibble guarantee does not apply to any product does not necessarily mean that for all other products there isn't a returns policy. Remember for each product there are separate supplier terms and conditions governing that contract which may contain a returns policy. Please remember to request this from our Customer Services.
8. Prices for an experience are on a per person basis unless otherwise stated, they will include delivery of the relevant voucher within mainland UK and will include VAT, again unless otherwise stated. Vouchers for the experience package will be delivered by the supplier with whom you have contracted within the stated delivery times. Please see the more info section for each product for more details
9. Although our experiences suppliers will have third party liability insurance it is your responsibility to ensure you are adequately covered.
10. The information for each experience is given in good faith and is consistent with the information supplied by the supplier to Pumpkin Tours.
11. Gifts may differ slightly from the images shown
Event Packages
1. For the avoidance of doubt, Pumpkin Tours acts as a disclosed agent for third party restaurants and event ticket suppliers. What this means is that the contract for a pre-packaged restaurant and event package, comprising a restaurant booking and event tickets is between you and the restaurant and event ticket supplier. There may also be additional terms and conditions governing this contract. Please make sure that you have read these terms and conditions before completing your transaction with us. You can easily request them from our Customer Services
2. When you purchase any Event Package you will be required to pay the full amount at the time of making your booking.
3. Event Packages are non-refundable. Any cancellations will incur a 100% cancellation fee.
4. Any additional food and/or beverage purchases over and above what is included in your Restaurant and Event Package must be paid directly to the restaurant and/or event venue.
5. To claim your event tickets, please present a copy of your confirmation email and the credit/debit card you made the booking when arriving at the departure point. If you don't have a printer, make a note of the order number at the top of your confirmation email and present this with your credit/debit card.
6. Please ensure you arrive at the departure point in plenty of time.
7. Please see the Tickets section immediately below for additional terms and conditions.
K. Sports, Theatre, Music and Entertainment Tickets ("Tickets")
1. In most cases for the sale of Tickets we are acting as a disclosed agent for a supplier, promoter, team, band or venue ("Supplier"). You will usually be able to find the name and address of the Supplier on the more info section relating to each product, and in all cases in your confirmation email.
2. The contract governing the purchase of the Tickets will contain the terms and conditions of the Supplier. This will mean that ultimately any decisions on cancellation, exchanges and refunds will belong to the Supplier. Please contact Customer Services for details of relevant terms and conditions.
3. In absence of any negligence or other breach of duty by the Supplier or its employees and agents, you will be responsible for any loss, theft or damage to your Tickets. In the event your Ticket is lost, stolen, damaged or destroyed, please contact us via the purchase history online forms so that we can contact the Supplier on your behalf.
4. As a ticketing agent we do not have any role in setting Ticket prices or determining seat locations. Upon receipt, please check the details of your Tickets as mistakes cannot always be rectified. The Ticket holder has a right only to a seat of a value corresponding to that stated on the Ticket and the Supplier reserves the right to provide alternative seats to those specified on the Ticket.
5. Tickets are sold subject to the terms and conditions of the Supplier. Relevant details are listed in the product information or in the more info section relating to each Ticket. Should you require any further details, please contact the Supplier directly.
6. In exceptional circumstances, the Supplier may reserve the right to make minor alterations to the advertised arrangements and to request latecomers to await admission until a convenient break, but admission cannot always be guaranteed.
7. It is your responsibility to check whether an event, performance or activity has been cancelled or rescheduled. We will use reasonable efforts to contact you in the event of cancellation once we have received the relevant authorisation from the Supplier.
8. The Supplier reserves the right to refuse you admission if in its reasonable opinion, your admission to the venue might be a risk to (a) the safety of the audience and/yourself; and/or (b) affect the enjoyment of members of the audience; and/or (c) affect the running of the event, performance or activity for example if you act aggressively and/or appear to be under the influence of drink and/or drugs. Should this occur you will not be entitled to a refund.
9. Events, performance or activities may be cancelled or postponed by the Supplier for a variety of reasons. In this event, Pumpkin Tours will not be held responsible for any such cancellations or postponements.
10. You should be entitled to a full refund from the Supplier and if applicable, any Booking Fee if the event, performer, or activity is cancelled, rescheduled or if there is a material change to the subject matter of the Ticket contract, that is what you have contracted to see, hire or participate in. Please contact us via the purchase history online forms for information on receiving a refund from the Supplier.
11. In the event of breach of the contract by the Supplier, the Supplier shall not be liable for any loss, damage, cost or expense arising out of the breach which was not reasonably foreseeable by the Supplier at the date of the contract for the sale of Tickets, except in respect of death or personal injury resulting from any act or omission on the part of the Supplier.
12. If your Ticket is re-sold or transferred for profit or commercial gain by anyone other than Pumpkin Tours , the event promoter or venue or one of their authorised sub-agents, it will become voidable and the Ticket holder may be refused entry or ejected from the venue.
13. The unauthorised use of photographic and sound or film recording equipment is prohibited. Tapes or films may be destroyed. Laser pens, mobile phones, dogs (except guide dogs) and your own food and drink may also be prohibited (please check with the venue).
14. Ticket holders consent to filming and sound recording as members of the audience.
15. There will be no pass-outs or re-admissions of any kind. Official merchandise is usually only available inside the venue.
16. The Ticket holder must comply with all relevant statutes, venue regulations and safety announcements whilst attending the event, performance or activity.
17. Where an age restriction applies for an event, performance or activity, this will be clearly indicated during the Ticket booking process. Please ensure that you carry proof of age if appropriate.
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